dv44 Privacy Policy
Here is a complete and transparent description of how we collect, use, and protect your personal information.
1 Introduction and Scope of Application
dv44 is an online gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to ensuring the protection of your personal information.
This privacy policy ("Policy") applies to the dv44 website, mobile version, and all associated digital services. It describes how we collect your personal information, why we collect it, how we process it, who we share it with, and how we keep it protected. This policy should be read together with our Terms and Conditions.
If you are under 21 years of age, you are not permitted to use our services. We do not knowingly collect or process personal information from anyone under the age of 21.
2 What Information We Collect
We collect the following types of information during registration and use of the dv44 platform:
2.1 Information You Provide
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID (NID) or passport details (for identity verification)
- Payment information: bKash number, Nagad number, Rocket number, Upay number, or bank account details
- Profile photo (if provided)
- Information provided during support communications
2.2 Automatically Collected Information
- IP address and device information
- Browser type and version
- Operating system information
- Information obtained through cookies and similar tracking technologies
- Time and duration of site visits
- Pages visited and links clicked
- Game play history, bet amounts, and results
2.3 Information Received from Third Parties
- Transaction confirmation information from payment gateway providers
- Information received from identity verification service providers
- Risk assessment information received from fraud prevention services
3 Purpose of Using Your Information
dv44 uses your information only for the following legitimate purposes:
3.1 Account Management and Service Delivery
We use your information to create and manage your account, provide login access, process deposits and withdrawals, deliver bonuses and promotional offers, and ensure gaming services.
3.2 Identity Verification and Security
We conduct identity verification to ensure account security, prevent fraudulent activity, comply with Anti-Money Laundering (AML) regulations, and prevent access by minors.
3.3 Customer Support
We may use your information to communicate with you, resolve issues, manage live chat support, and improve service quality.
3.4 Responsible Gaming
Your gaming behaviour is monitored and information is analysed to identify the risk of problematic gaming and to provide timely assistance. Our Responsible Gaming policy explains this in detail.
3.5 Technical Development and Analytics
Anonymous statistical analysis is conducted to improve platform performance, detect errors, enhance user experience, and develop new features.
4 Cookies and Tracking Technologies
We use cookies and similar technologies to ensure the proper functioning of our platform and to improve the user experience.
4.1 Essential Cookies
These cookies are necessary for the basic functionality of the platform. They store your login state, session information, and security-related data. Without these cookies the platform will not work properly.
4.2 Functionality Cookies
These cookies remember your preferences (such as language selection) and personalise your experience. They save your settings so you do not have to reconfigure them every time you log in.
4.3 Analytics Cookies
These cookies collect anonymous information about site usage, which helps us improve the platform. They allow us to understand which pages are visited most and where users encounter difficulties.
You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
5 Information Sharing and Disclosure
dv44 may share your information with third parties in the following limited circumstances:
5.1 Service Partners
We work with trusted third-party service providers to operate our services, including:
- Payment processing service providers (bKash, Nagad, Rocket, Upay, and banking partners)
- Identity verification services
- Fraud prevention and risk management services
- Gaming software providers (only the information necessary to process game results)
- Technical infrastructure and cloud service providers
All these partners operate under strict confidentiality agreements and may use your information only for specified purposes.
5.2 Legal Obligations
If required by law, court order, or a lawful request from a government authority, we may be required to disclose relevant information. In such cases we will disclose only the information that is legally required.
5.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such cases we will notify users in advance and ensure that the new entity's privacy policy is equivalent to this policy.
6 Data Retention and Security
6.1 Retention Period
We retain your information for as long as your account is active and you need to use our services. Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, and business purposes. Financial transaction records are generally kept for an extended period under applicable regulatory requirements.
6.2 Technical Security Measures
dv44 has implemented the following measures to protect your information:
- SSL (Secure Socket Layer) encryption — all data transmission is encrypted
- Encryption of sensitive information stored in the database
- Two-Factor Authentication (2FA) support
- Regular security audits and vulnerability testing
- Restricted staff access — only authorised personnel can view data
- A rapid response plan in the event of a data breach
7 Your Rights
You have the following rights regarding your personal information:
7.1 Right to Access Information
You may request a copy of the information we hold about you. We will respond to this request within a reasonable time.
7.2 Right to Correct Information
If any of your information is incorrect, you may request a correction. You can update some information directly from your account settings; for other changes, please contact support.
7.3 Right to Request Deletion
In certain circumstances you may request the deletion of your information. However, we may be required to retain certain information due to legal obligations, ongoing disputes, or other legitimate reasons.
7.4 Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. You can stop marketing communications through your account settings or by contacting support.
7.5 Right to Data Portability
You may request your personal information in a structured, commonly used, and machine-readable format.
To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within a reasonable time after verifying your identity.
8 International Data Transfers
dv44 primarily serves players in Bangladesh. Our servers and data processing facilities may be located in multiple countries. When information is transferred to another country, we ensure that adequate protection measures are in place in that country.
All our data processing partners follow industry-standard security protocols. For international data transfers, we use standard contractual clauses that ensure adequate protection of the data.
9 Protection of Minor Users
The dv44 platform is for users aged 21 and above only. We do not collect information from minors and operate age verification measures to discourage minors from registering.
If anyone has created an account while under the age of 21, we will immediately close that account and delete the associated information upon becoming aware of it.
If a parent or guardian believes their child is using this platform, please contact our support immediately.
10 Third-Party Links and Services
Our platform may have connections to third-party game software providers and payment services. These third parties have their own privacy policies over which dv44 has no control. We therefore recommend reading their privacy policies before using third-party services.
11 Changes to This Policy
dv44 reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you by email or through a platform notification.
Continuing to use the platform after changes have been made means you agree to the revised policy. We therefore recommend checking this page regularly. The "Last Updated" date at the top of the page always indicates the most recent version.
12 Contact Us
If you have any questions, concerns, or information requests regarding this privacy policy, please contact us:
Please help us process your request or complaint correctly — include your registered email address and account details when contacting us. We will respond promptly after verifying your identity.
For more information, visit our FAQ page or read our About Us page.